This trail takes you through the benefit of user adoption, the key principles, why user adoption is more than just training, how to plan, how to build content that rocks, what to measure and how to fine-tune through feedback.
Let’s get started.
- The benefits and key principles of great user adoption
- Failing to plan is planning to fail
- Engaging users and understanding their business processes and needs
- Training users on the processes that are supported by Salesforce
- Embed training materials at point of need
- Roll-out training to end users
- Metrics, metrics, metrics and feedback
At the end of the trail, let us know, how we did. What could we improve? We’re here to help you so tell us what we could do better – whether in training content or application capabilities at success [at] elements [dot] cloud