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Making toast process – remarkable insights
Something as simple as making toast should be easy to describe as a process. Boring even. Everybody will draw the…
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The future still seems a long way off
Back in 2010 I wrote a blog about the the transformational shift caused by…
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Mobile transformation; the impact
Everyone recognizes the critical importance of “mobile” in a company’s approach to CX (customer experience), employee…
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Happy staff!!! Why should I care?
Do the math. We all spend a significant percentage of our lives at work. And based…
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RBI, not ROI. Searching for unicorns.
Rethinking ROI Everyone has heard of ROI – Return on Investment. Every business case has some…
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The business-IT divide: don’t fix it
Business-IT gap getting bigger We have talked about bridging the business-IT gap for years. When IT…
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Citizen Developers vs IT Dept
True story: our IT department sucks I recently got a speeding ticket in California doing 80…
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Abercrombie & Fitch: too much detail
In a great article in Bloomberg Business Week they catalogue the demise of Abercrombie and Fitch, in the cover feature…