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Start-up. The world’s slowest roller-coaster.
The image is of the slowest roller-coast in the world. You literally walk around it. It…
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CX in 2015. 33 minutes vs 47 seconds
A simple task: I needed to update my credit card for my wife’s health insurance with…
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Customer Service is either black or white
Are your customers and staff fighting poorly thought through processes and systems? It is time to…
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Software’s eating the world. Are you next?
Software’s eating the world. Are you next? Industries are being reshaped at a frightening pace making…
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Best complaints letter…..ever
This is a complaints letter to Ryan Air, a low cost, no-frills carrier in Ireland. It…
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Surviving @Dreamforce for the last 10 years
I consider myself a Dreamforce veteran – a repeat offender. I was founder and CEO of…
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Making pizza is a simple as 2, 3, 1, 4, 5..
PassionePizza.com are Italians on a mission to give everyone the opportunity to make great pizza at…
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Cheaters website hacked. 37m worried.
Every company at some point is likely to be hacked, have an employee make a…