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The Intern – great film, strong business messages
There have been several films about the tech scene plus the sitcom series, Silicon…
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10 reasons why COO hates Xmas
The COO or Operations Director is the one who keeps the wheels turning, no matter…
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Select 1 for Confusion. Press 4 for Frustration.
Self service fail Self service “kiosks“ are now appearing in airports, supermarkets and banks, and we’ve had…
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Your customers hate it, your staff hate it
Non value demand You make your customers do something that has no real value for them.…
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Just take my money – PUHLEEZE!
READ TIME : 2 mins, watch time 2 mins How difficult can it be? How can companies get online payment systems so…
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No BPMN diagrams. No swimlanes. No software.
We don’t hate BPMN. We just think it has a time and place. And that time…
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Silicon-based life forms & customer service
Recently my iMod – an iPod with internal electronics replaced with Hi-Fi components – stopped working.…